At syabobeauty.com, customer satisfaction is always our top priority. Our dedicated quality control and quality assurance team will check your items before shipment. The quality of any product you buy in our shop is guaranteed. However, you need to carefully and accurately check the products you need before buying. If you are not satisfied with the item you received, we can arrange an exchange or refund for you which you can refer the details below. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. We are always here to help you! If you have any questions about the order, please feel free to contact us: service@syabobeauty.com. On working days, we will get back to you within 24 hours.
Order Cancellation
1) Cancellation is only possible before item has shipped. If you want to cancel your order, pls contact us service@syabobeauty.com before delivery. Our after-sales customer service will arrange the cancellation within 3-5 working days.
2) Orders that have been shipped cannot be cancelled or returned without any reasons. If you have any problems, you can contact us. We will get back to you within 24 hours of working days. If it is a rest day, the time may be extended.
30-day return warranty
Customers can contact us within 30 days after receiving the goods. If you receive a defective or damaged item or wrong product, please contact us immediately through our support center: service@syabobeauty.com.
Refund Policy
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or deny the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days (usually within three working days).
If you have not received the refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially refund.
Next, please contact your bank. Refund posting usually takes some processing time.
If you have completed all these operations but still haven’t received a refund, please contact us at service@syabobeauty.com.
* Notice *
All returns or refunds must first be approved by our customer service team; if approved, you need to return the unused items, and then provide the return tracking number to the customer service.
If the customer requests a refund, we will refund the original product cost after receiving the returned item. If there is a product quality problem, we will refund the full amount to the customer and bear the freight returned by the customer. If it is the customer's responsibility, we will only refund the cost of the purchased product, and the shipping fee will be borne by the customer.
Compensation time limit:
For returns or exchanges, we need to process the solution within 3-6 working days after receiving your item.
After this time, the refund time range is as follows:
Paypal account refund: up to 48 hours
Credit card refund: 3-7 business days
Customer Responsibilities:
Order error (item size)
If the size or product ordered by the customer is incorrect, we can also allow returns. In this case, the customer will be responsible for the return shipping fee for the exchange (to and from our warehouse).
Please contact our support center for further assistance. We will do our best to help you and respond to all messages within 24 hours.
For returns caused by consumers, the freight will be borne by consumers. The specific cost is subject to the courier company you choose.
If the received goods are damaged or incorrect due to our reasons, consumers do not need to bear the resulting shipping costs.
If you want to send the product back after completing the refund, please contact us.
If you have any queries, Please contact with messenger or email. We will reply soon.
Email: service@syabobeauty.com